The Importance of Being Connected
When we set out to identify the world’s most critical industries, we made every effort to approach the project with no preconceptions. A team of experts from around the world worked diligently to put together a comprehensive list of considerations to frame “most critical” and built a metric designed to objectively assign a criticality score to various industries. We approached it as any engineering-rooted organization would—focused relentlessly on the process and the data. And yet, if you had polled every person involved in the project before we started, it’s safe to say every last one of them would have shared one prediction for the ultimate outcome: Telecommunications would finish high on the list.
Let’s face it; telcos were delivering ultra-available networks almost a century before we started to understand what “five nines” meant. The telecommunications industry understood the tremendous responsibility they accepted when they introduced global, instantaneous communication. This was an innovation that became indispensable as soon as it became available and, as society grew to rely on telecommunications more and more, any small tolerance for network failure evaporated. For decades, telecom providers have lived in a world where network downtime simply is not an option. So, when telecommunications ranked third on our list of most critical industries, the only surprise was that it didn’t finish higher.
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